Shipping & Cancellation Policy

📦 Shipping Policy

1. Order Processing Time

• All orders are processed within 1–3 business days after successful payment.

• Orders placed on weekends or holidays will be processed on the next business day.

2. Delivery Time

Delivery timelines depend on your region and courier availability:

• Within India: 3–7 business days

• International (USA, Europe, Middle East): 7–15 business days
  These timelines may vary due to customs, courier delays, or unforeseen circumstances.

3. Shipping Charges

• Shipping rates are calculated at checkout based on location & product weight.

• Free shipping may be available during promotions or for selected orders.

4. Order Tracking

Once shipped, you will receive an email/SMS with:

• Tracking number

• Courier partner

• Live tracking link

5. Incorrect Shipping Address

Customers are responsible for entering accurate delivery information.
We are not responsible for delays or lost packages due to incorrect addresses.

❌ Cancellation Policy

1. Order Cancellation (Before Shipment)

You may cancel your order within 12 hours of placing it, provided it has not been shipped.
To cancel, email us at:

📧 support@petpiko.com

Include:

• Order number

• Reason for cancellation

2. Order Already Shipped

Once an order is shipped, we cannot cancel it.
You may wait for delivery and then request a return (if eligible — depending on product category).

3. Non-Cancellable Items

Due to hygiene and safety reasons, the following items cannot be cancelled or returned:

• Pet food

• Treats

• Grooming items

• Opened or used pet accessories

4. Refund for Cancelled Orders

If your order qualifies for cancellation:

• Refunds will be issued to your original payment method

• Refund processing time: 5–7 business days

📬 Contact Us

For shipping or cancellation support, reach us anytime at:

📧 support@petpiko.com
📞 (+91) — optional
🌐 www.petpiko.com